Frequently asked questions (FAQ)
Q) Do your items come with a COA?
A) Yes all our autographed memorabilia comes with Certificate of Authenticity. The paperwork includes a Paper Certificate and also a Certificate Card. For multi-signed / team signed memorabilia we also include Forensic Paperwork.
Q) Where is my order?
A) Our handling time is 3-4 business days. You will receive an email with an active tracking# from our system and also from the shipping carrier (usually USPS or FedEx).
Q) Do you ship outside the USA?
A) Yes we ship all over the world.
Our website calculates USPS intl. shipping. USPS takes usually 10-14 business days, depending on customs.
If you need your merchandise faster, please do not hesitate to contact us.
FedEx express is available and we are more than happy to calculate the rates for you. Email us with the item and SKU# you are interested in, your Postal Code, City and Country and we will get back to you.
Q) Holiday Season and Processing Time:
A) As we state in our item description, most of our memorabilia is very limited and sometimes even one of a kind.
We do our best to keep our website up to date during the Holiday Season but it happens that an item is sold and unavailable.
In cases like this, we will contact you with alternative options and if you do not like what is available refund your money.
Processing time during the holiday season can go up. We keep our clients always informed about their order and when it ships.
All packages are shipped Signature Required and are insured with our private insurance company. In case you missed delivery of your order, USPS will hold your package for at least 5 days at your local post office before they ship it back to us.
Q) The charge on my bank account shows SCOREMEMORABILIA.COM ARLINGTON VA NOVELTY / SOUVENIR SHOPS and where is my order?
A) If you received a charge on your bank account from SCOREMEMORABILIA.COM ARLINGTON VA (as shown below in photo) your order was NOT placed with us. Please look up your order confirmation you should have received from the company you bought from and contact them directly.
Again SCOREMEMORABILIA.COM ARLINGTON VA (202-350-1345) has nothing to do with us.
This merchant is misusing our company name and misleading their clients. They have been reported to the authorities for Identity Theft and we CANNOT take any responsibility for them.
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Score Memorabilia Inc.
18011 S Tamiami Trl., Ste 16-132
Fort Myers, FL 33908-4612